Privacy Policy
PRIVACY POLICY
- Visit our website
at http://www.goodlinens.com , or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any sales, marketing, or events
SUMMARY OF KEY POINTS
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.names
phone numbers
email addresses
mailing addresses
billing addresses
debit/credit card numbers
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
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To
fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
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To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e.-
Consent. We may process your information if you have given us permission (i.e.
, consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
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Performance of a Contract. We may process your personal information when we believe it is necessary to
fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
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Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
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For business transactions provided certain conditions are met
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If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
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For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
Data Analytics Services
Website Hosting Service Providers
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Google Analytics
We may share your information with Google Analytics to track and6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident ofCategories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:Category | Examples | Collected |
A. Identifiers
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Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
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B. Personal information as defined in the California Customer Records statute
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Name, contact information, education, employment, employment history, and financial information
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Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
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Transaction information, purchase history, financial details, and payment information
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Fingerprints and voiceprints
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Browsing history, search history, online
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Device location
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Images and audio, video or call recordings created in connection with our business activities
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Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
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Student records and directory information
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Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
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- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
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Facilitation in the delivery of our Services and to respond to your inquiries.
- Category A -
As long as the user has an account with us
- Category B -
As long as the user has an account with us
- Category
D - As long as the user has an account with us
- Category
G - As long as the user has an account with us
- Category
H - 6 months
Sources of Personal Information
Learn more about the sources of personal information we collect inHow We Use and Share Personal Information
- Targeting cookies/Marketing cookies
- Social media cookies
- Beacons/Pixels/Tags
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising
(or sharing as defined under California’s privacy law) , the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ( "profiling" )
- Right to access the categories of personal data being processed (as permitted by applicable law, including Minnesota’s privacy law)
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including
California's and Delaware's privacy law)
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Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including
Minnesota's and Oregon's privacy law)
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Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including Minnesota’s privacy law)
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Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
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Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)
How to Exercise Your Rights
To exercise these rights, you can contact usRequest Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us atFinancial Incentives
- a good-faith estimate of the value of the consumer’s data that forms the basis for offering the financial incentive or price or service difference; and
- a description of the method the business used to calculate the value of the consumer’s data.
California "Shine The Light" Law
California Civil Code Section 1798.83, also known as the 12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Linen has a rich history of use in countries like Belgium, France, and Lithuania - where the flax plant is native - but more recently, the fabric has been growing in popularity in the US thanks to its superior practicality and timeless style.
When JoAnne, founder of Goodlinens, first discovered linen towels on her travels in Europe many years ago, she was instantly inspired to share their exceptional qualities with friends and family at home.
So, why are more and more people switching to linen towels?
What is linen made from?
Linen is a natural fabric made from the flax plant (Linum Usitatissimum). The fibres in the stem of the flax plant are long and incredibly strong and, when woven, bestow the fabric with several unique qualities.
The benefits of flax don't start or end with linen’s functionality in the home. Every part of the flax plant has a use. Usitatissimum - part of the plant’s Latin name - even translates to “most useful”. This means there is no wastage, as the remains of the plant go on to be used in the production of paper, linseed oil, food supplements, and animal feed. Plus, the plant thrives only on rainwater, without the need for irrigation. Find out more about the sustainable properties of linen.
So, how can linen elevate your daily routines and why are more and more people switching to Goodlinens towels?
The benefits of linen towels
Wave goodbye to heavy, bulky towels that take up unnecessary space in your linen closet, washer, gym bag, and suitcase.
Storage: No more rummaging around in your over-flowing linen cupboard, our linen towels take up much less room than traditional cotton terry.
Laundry: Save money and time by doing fewer loads of laundry. Our compact linen towels won’t fill up your washer and dry in no time. Find out more about how to care for your linen towels.
Travel: Perfect for on-the-go. A lighter, less bulky towel means more freedom when you travel - and more room for souvenirs! Discover more reasons why linen makes for the best travel towel here.
Quick-drying and ultra-absorbent
No one wants to have to dry themselves with a soggy towel. Linen fibers are hollow, allowing the fabric to breathe easily and wick away moisture, making them super fast-drying. Linen can also hold 20% of its weight in water before feeling damp. It’s a win-win!
Odour-free: We’ve all had the unpleasant experience of encountering a foul-smelling towel. Bacteria thrive in a damp environment. A faster-drying towel is more hygienic and means no more nasty odours. Plus, linen is naturally anti-bacterial, making it the perfect choice for the kitchen and bathroom.
Ready to use: You can reuse your linen towel multiple times throughout the day, whether after a shower, at the beach, or during a workout, without worrying about it staying damp.
Energy saving: Skip the dryer and air dry your towels in no time. Or, if you’re in a rush, our linen towels require a much shorter drying time than your usual towel would. Great for your pocket and the planet! Find out more about why changing to linen towels is a sustainable choice.
Durable and better with age
The flax fibers that are crafted into our signature linen fabrics are super long, making them extra durable and stronger than cotton. Over time, the fibres soften with age, making your towels even more luxurious as the years go by.
Cost-efficient: While linen towels might have a higher upfront cost, their longevity means they don't need to be replaced as frequently as cotton towels, providing better value over time. Future you is thanking you for your great investment skills!
Sustainable: We all know the secret to being more sustainable is buying less stuff, less frequently. You’ll be enjoying our versatile towels for years to come, without having to research the sustainability of new purchases endlessly. Check out the other eco-benefits of linen towels here.
Beautiful, always: Free yourself from towel-barrassment! Cotton towels degrade with every wash, while Goodlinens towels get softer and more comfortable over time, enhancing their usability and luxury. Linen fibers are less prone to fraying and thinning, ensuring that your towels maintain their integrity and appearance even with frequent use and washing.
More benefits of linen towels
As if the humble flax plant hadn’t given us enough already, here are some more more reasons why we are obsessed with linen towels.
Hypoallergenic: Linen is naturally hypoallergenic, making it suitable for people with sensitive skin or allergies.
Gently massaging: No need for expensive body scrubs, the natural texture of linen gently exfoliates the skin, leaving you feeling soft and radiant.
Unbleached: Free from toxins and chemicals, the natural colours of our towels are derived from the cellulose fibres inside the stock of the flax plant. Better for your skin and the planet.
Versatile: One day a gorgeous tablecloth, the next a charming picnic blanket or handy beach towel. When has a cotton terry towel ever added so much value to your life?
The low down
Linen towels are an excellent investment for those seeking high-performance, eco-friendly, and durable towels. Their space-saving design, quick-drying efficiency, and unmatched durability make them a standout choice for any household.
Discover our full range of 100% linen towels and find the perfect options for your bathroom, kitchen, or travel needs.
Shop now and embrace the timeless quality and functionality of linen.